2019 INFINITI QX60 — Complaint #1825443
Open-data reference.
NHTSA Complaint about COMMUNICATION: AUTO CRASH NOTIFICATION filed July 13, 2022
NHTSA complaint #1825443 (ODI reference 11473735) concerns a 2019 INFINITI QX60 and was filed on July 13, 2022. The owner reports the failure occurred on January 1, 2020. The vehicle had 20,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as communication: auto crash notification, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same INFINITI QX60 cohort independently describe similar communication: auto crash notification failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 INFINITI QX60 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Infiniti QX60. The contact stated that while driving at various speeds, a warning sensor light would indicate that the Forward Collision Avoidance sensor was turned off. The contact stated that small amounts of road debris had led to the sensor failure. The contact had taken the vehicle to the dealer on multiple occasions where she was instructed to keep the sensors cleaned to avoid further failures. Despite multiple attempts to keep the sensors clean, the failure persisted. The sensor was then repaired under warranty; however, the failure returned. The manufacturer had been notified of the failure and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 20,000. The consumer stated the problem has been resolved.
Complaint Details
| NHTSA Complaint ID | 1825443 |
| ODI Number | 11473735 |
| Date Filed | July 13, 2022 |
| Failure Date | January 1, 2020 |
| VIN | 5N1DL0MNXKC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.