2021 JEEP GRAND CHEROKEE — Complaint #1824324
Open-data reference.
NHTSA Complaint about SUSPENSION: ADJUSTMENT:MANUAL filed July 8, 2022
NHTSA complaint #1824324 (ODI reference 11472950) concerns a 2021 JEEP GRAND CHEROKEE and was filed on July 8, 2022. The owner reports the failure occurred on June 28, 2022. The vehicle had 42,000 miles on the odometer at the time of the incident. The report was geocoded to Arkansas based on the filer's self-reported location. The affected component is categorized as suspension: adjustment:manual, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar suspension: adjustment:manual failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH during rainy weather conditions, a vehicle in the left lane attempted to turn into the lane in which she was in however that driver did not wait for the contact to pass and resulted in crashing into the middle-rear of the driver side. The other driver did not have his turning signals illuminated. The air bags did not deploy. During the incident, the contact crashed into a curb and then into a residential yard. The contact was able to get the vehicle out of the yard. The police arrived on the scene, and there was a police report filed. There were no injuries reported. The vehicle was driven dealer the following day; and diagnosed failure with a left pension, chamber link, bearing, toe suspension, rear axel, and compression; all those parts were replaced. The vehicle was then driven to a tire shop for alignment repair. The contact then experienced failure with the vehicle inadvertently jerk
Complaint Details
| NHTSA Complaint ID | 1824324 |
| ODI Number | 11472950 |
| Date Filed | July 8, 2022 |
| Failure Date | June 28, 2022 |
| VIN | 1C4RJKDG7M8 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.