2018 JEEP GRAND CHEROKEE — Complaint #1819650
Open-data reference.
NHTSA Complaint about SEATS:FRONT ASSEMBLY:HEAD RESTRAINT filed June 16, 2022
NHTSA complaint #1819650 (ODI reference 11469579) concerns a 2018 JEEP GRAND CHEROKEE and was filed on June 16, 2022. The owner reports the failure occurred on June 16, 2022. The vehicle had 70,000 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as seats:front assembly:head restraint, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar seats:front assembly:head restraint failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while seated in the driverâs seat with the engine off, the driverâs seat headrest deployed without warning. The contact was struck in the head by the headrest but was not injured. The contact called the dealer and was given an appointment for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Complaint Details
| NHTSA Complaint ID | 1819650 |
| ODI Number | 11469579 |
| Date Filed | June 16, 2022 |
| Failure Date | June 16, 2022 |
| VIN | 1C4RJFBG7JC |
Similar SEATS:FRONT ASSEMBLY:HEAD RESTRAINT Complaints for 2018 JEEP GRAND CHEROKEE
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while sitting at a stoplight, there was a loud pop on the interior of the vehicle. After a visual inspection, the contact became aw
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 5 MPH and turning into a parking lot, the front driverâs side head rest deployed without impact. The contact was st
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.