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2012 CADILLAC SRX — Complaint #1815808

Open-data reference.

NHTSA Complaint about SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY filed June 1, 2022

NHTSA complaint #1815808 (ODI reference 11466912) concerns a 2012 CADILLAC SRX and was filed on June 1, 2022. The owner reports the failure occurred on June 1, 2022. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as suspension:rear:axle:non-powered axle assembly, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CADILLAC SRX cohort independently describe similar suspension:rear:axle:non-powered axle assembly failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2012 CADILLAC SRX shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2012 CADILLAC SRX
Component
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
State
Illinois

Complaint Description

2012 CADILLAC SRX. CONSUMER WRITES IN REGARD TO SERVICE REAR AXLE SAFETY RECALL. THE CONSUMER STATED THE VEHICLE DISPLAYED THE SERVICE REAR AXLE MESSAGE. THE REAR AXLE FAILED AND WAS REPLACED. THE CONSUMER RECEIVED A RECALL NOTICE 212340980 FOR THE REAR AXLE AND SUBMITTED A REIMBUSEMENT CLAIM. THE CLAIM WAS DENIED TWICE. THE MANUFACTURER'S DENIAL LETTER STATED THE REPAIR PERFORMED WAS NOT THE REPAIR COVERED IN THE RECALL. THE CONSUMER REQUESTED INFORMATION ABOUT WHY THE REIMBURSEMENT CLAIM WAS DENIED.

Complaint Details

NHTSA Complaint ID 1815808
ODI Number 11466912
Date Filed June 1, 2022
Failure Date June 1, 2022
VIN 3GYFNEE32CS

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.