2014 FORD ESCAPE — Complaint #1812328
Open-data reference.
NHTSA Complaint about CHILD SEAT:SHELL:HEADREST filed May 12, 2022
NHTSA complaint #1812328 (ODI reference 11464385) concerns a 2014 FORD ESCAPE and was filed on May 12, 2022. The owner reports the failure occurred on May 12, 2021. The report was geocoded to Georgia based on the filer's self-reported location. The affected component is categorized as child seat:shell:headrest, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar child seat:shell:headrest failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a Cybex Safety Seat, Model Number: 518002151, Model Type: Sirona M, Manufactured on July 2018. The convertible safety seat was being utilized in a 2014 Ford Escape. The contact noticed that his daughter had foam in her hands but he could not determine the origin of the foam. The contact later received notification of NHTSA Campaign Number: 22C001000 (Child Seat). Upon inspecting the safety seat headrest, the contact noticed that the bottom left side of the headrest was missing approximately 1.5 inches of foam. The manufacturer was notified of the failure and advised the contact to no longer utilize the safety seat as it was not safe. Additionally, the manufacturer informed the contact that they could not assist with the safety seat replacement due to the manufacture date. The safety seat was not replaced.
Complaint Details
| NHTSA Complaint ID | 1812328 |
| ODI Number | 11464385 |
| Date Filed | May 12, 2022 |
| Failure Date | May 12, 2021 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.