2017 TESLA MODEL X — Complaint #1812274
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT filed May 12, 2022
NHTSA complaint #1812274 (ODI reference 11464344) concerns a 2017 TESLA MODEL X and was filed on May 12, 2022. The owner reports the failure occurred on February 1, 2022. The vehicle had 52,000 miles on the odometer at the time of the incident. The report was geocoded to Pennsylvania based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment:video (touch)screen/monitor/unit, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TESLA MODEL X cohort independently describe similar equipment:electrical:infotainment:video (touch)screen/monitor/unit failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 TESLA MODEL X shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Tesla Model X. The contact initially stated that the MCU screen would intermittently go blank while driving at various speeds without warning. The contact then received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) and once parts were available, the vehicle was repaired. A few days after the repair, the contact stated that the screen intermittently failed without warning while driving. The contact took the vehicle back to the service center and was informed that he could either replace the entire instrument cluster screen or pay for a new chip (EMMC2) to update the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.
Complaint Details
| NHTSA Complaint ID | 1812274 |
| ODI Number | 11464344 |
| Date Filed | May 12, 2022 |
| Failure Date | February 1, 2022 |
| VIN | 5YJXCDE29HF |
Similar EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT Complaints for 2017 TESLA MODEL X
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.