2017 LEXUS RX — Complaint #1811893
Open-data reference.
NHTSA Complaint about AIR BAGS:FRONTAL filed May 10, 2022
NHTSA complaint #1811893 (ODI reference 11464059) concerns a 2017 LEXUS RX and was filed on May 10, 2022. The owner reports the failure occurred on May 6, 2022. The vehicle had 30,000 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as air bags:frontal, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 1, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LEXUS RX cohort independently describe similar air bags:frontal failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 LEXUS RX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owned a 2017 Lexus RX350. The contact stated while driving 45-50 MPH on the highway, another vehicle that lost control and crashed into the contact's front and side of the vehicle. The driver's front air bag did not deploy. The contact suffered minor injuries to the face from the glass front windshield, a cut and burn from the seatbelt, and a bruise to the arm. Medical attention was received. A police report was filed. The vehicle was towed to a tow yard. The vehicle was deemed and destroyed by the insurance company. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 30,000 The contact stated that of all the airbags, none of them deployed at the time of the accident. As a result, the vehicle was totaled.
Complaint Details
| NHTSA Complaint ID | 1811893 |
| ODI Number | 11464059 |
| Date Filed | May 10, 2022 |
| Failure Date | May 6, 2022 |
| VIN | 2T2ZZMCA5HC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.