2016 JEEP PATRIOT — Complaint #1809194
Open-data reference.
NHTSA Complaint about AIR BAGS:SIDE/WINDOW:HEAD filed April 25, 2022
NHTSA complaint #1809194 (ODI reference 11462135) concerns a 2016 JEEP PATRIOT and was filed on April 25, 2022. The owner reports the failure occurred on December 26, 2020. The report was geocoded to Iowa based on the filer's self-reported location. The affected component is categorized as air bags:side/window:head, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP PATRIOT cohort independently describe similar air bags:side/window:head failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 JEEP PATRIOT shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
On 12/26/2020 I was driving down the interstate and my son lightly touched his headrest and it exploded open. I didn't realize at the time it was covered under the "x-86" extended warranty, and attempted in January 2021 to buy a replacement. Mopar canceled my order and told me to go through the dealership since it is a known issue. I did just that, and the order has been on hold since January or February of 2021. Chrysler customer service doesn't have a resolution for me, and won't talk to me anymore. Their department that specifically deals with this "x-86" issue won't even call or update my dealership Stew Hansen's, which is located at 12103 Hickman Rd, Urbandale, IA 50323. I am appalled and just want my headrest replacement. The parts manager found one in stock, but coincidentally it doesn't have the correct part number that Chrysler wants to honor to fix this for me. Chrysler is unwilling to make an exception for the part number and rectify this defective part. I want answers now.
Complaint Details
| NHTSA Complaint ID | 1809194 |
| ODI Number | 11462135 |
| Date Filed | April 25, 2022 |
| Failure Date | December 26, 2020 |
| VIN | 1C4NJRFB4GD |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.