2011 HONDA ACCORD CROSSTOUR — Complaint #1808123
Open-data reference.
NHTSA Complaint about SEATS:FRONT ASSEMBLY:POWER ADJUST filed April 19, 2022
NHTSA complaint #1808123 (ODI reference 11461384) concerns a 2011 HONDA ACCORD CROSSTOUR and was filed on April 19, 2022. The owner reports the failure occurred on April 1, 2020. The vehicle had 120,000 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as seats:front assembly:power adjust, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HONDA ACCORD CROSSTOUR cohort independently describe similar seats:front assembly:power adjust failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 HONDA ACCORD CROSSTOUR shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2011 Honda Accord Crosstour. The contact stated that the electrical seat adjuster on the driverâs seat failed to operate without warning. Due to the failure, the contact was unable to adjust the driver seat to the appropriate setting to ensure safe driving. Upon investigation, the contact discovered that the teeth on plastic gear attached to the motor had worn off which rendered the button to adjust the seat useless. The contact also discovered TSB (19-034) which he linked to the failure. The contact spoke with a mechanic at a local dealer who offered no assistance and referred him to the manufacturer. The manufacturer was notified of the failure and promised the contact a call back. The contact had yet to hear from the manufacturer. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.
Complaint Details
| NHTSA Complaint ID | 1808123 |
| ODI Number | 11461384 |
| Date Filed | April 19, 2022 |
| Failure Date | April 1, 2020 |
| VIN | 5J6TF1H33BL |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.