2015 JEEP GRAND CHEROKEE — Complaint #1808112
Open-data reference.
NHTSA Complaint about STEERING:STEERING WHEEL /HANDLE BAR:HAND HEATER/COOLER filed April 19, 2022
NHTSA complaint #1808112 (ODI reference 11461373) concerns a 2015 JEEP GRAND CHEROKEE and was filed on April 19, 2022. The owner reports the failure occurred on December 1, 2015. The report was geocoded to Wisconsin based on the filer's self-reported location. The affected component is categorized as steering:steering wheel /handle bar:hand heater/cooler, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar steering:steering wheel /handle bar:hand heater/cooler failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2015 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving while the temperature was at 25 degrees, the driver's seat and steering wheel heating features were engaged. While driving in cold weather, the battery save mode was displayed. The contact was unable to turn off the features and had to turn off the vehicle, open doors, and restart the vehicle. The contact stated that several attempts were needed to disengage the features. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no further assistance was provided. The failure mileage was unknown.
Complaint Details
| NHTSA Complaint ID | 1808112 |
| ODI Number | 11461373 |
| Date Filed | April 19, 2022 |
| Failure Date | December 1, 2015 |
| VIN | 1C4RJFJM5FC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.