2018 MAZDA CX-5 — Complaint #1801857
Open-data reference.
NHTSA Complaint about FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE filed March 16, 2022
NHTSA complaint #1801857 (ODI reference 11456972) concerns a 2018 MAZDA CX-5 and was filed on March 16, 2022. The owner reports the failure occurred on June 10, 2019. The vehicle had 15,154 miles on the odometer at the time of the incident. The report was geocoded to Indiana based on the filer's self-reported location. The affected component is categorized as forward collision avoidance: adaptive cruise control:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MAZDA CX-5 cohort independently describe similar forward collision avoidance: adaptive cruise control:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 MAZDA CX-5 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Mazda CX-5. The contact stated that while driving at various speeds with the cruise control and the auto distance features activated, the vehicle would not accelerate while depressing the accelerator pedal. On several occasions while attempting to accelerate overtake a second vehicle, the speed suddenly decelerated instead. After turning off and restarting the vehicle, the vehicle operated as designed. During the failure, the Automatic Braking and Back Over Prevention camera was displayed. No further information was available. The vehicle was taken to the local dealer who performed a software update and later replaced the throttle body however, the failure recurred. The manufacturer was not yet notified of the failure. The failure mileage was 15,154.
Complaint Details
| NHTSA Complaint ID | 1801857 |
| ODI Number | 11456972 |
| Date Filed | March 16, 2022 |
| Failure Date | June 10, 2019 |
| VIN | JM3KFBDM7J0 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.