2014 FORD EXPLORER — Complaint #1800511
Open-data reference.
NHTSA Complaint about STEERING:GEAR BOX (OTHER THAN RACK AND PINION) filed March 9, 2022
NHTSA complaint #1800511 (ODI reference 11455897) concerns a 2014 FORD EXPLORER and was filed on March 9, 2022. The owner reports the failure occurred on February 15, 2022. The vehicle had 160,000 miles on the odometer at the time of the incident. The report was geocoded to Indiana based on the filer's self-reported location. The affected component is categorized as steering:gear box (other than rack and pinion), one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar steering:gear box (other than rack and pinion) failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2014 Ford Explorer. The contact stated while her husband was driving 55 MPH, the steering wheel seized and could not be turned. The contact stated that the "Steering Loss Stop Safely" warning light was illuminated. The contact's husband pulled off the roadway and stopped the vehicle. The vehicle was towed back to the contact's home and later towed to an independent mechanic. The vehicle was diagnosed and it was determined that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.
Complaint Details
| NHTSA Complaint ID | 1800511 |
| ODI Number | 11455897 |
| Date Filed | March 9, 2022 |
| Failure Date | February 15, 2022 |
| VIN | 1FM5K7D99EG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.