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2021 FORD ESCAPE HYBRID — Complaint #1800094

Open-data reference.

NHTSA Complaint about STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL filed March 7, 2022

NHTSA complaint #1800094 (ODI reference 11455580) concerns a 2021 FORD ESCAPE HYBRID and was filed on March 7, 2022. The owner reports the failure occurred on March 7, 2022. The vehicle had 5,000 miles on the odometer at the time of the incident. The report was geocoded to Arizona based on the filer's self-reported location. The affected component is categorized as structure:body:bumpers:active shutters/grill, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE HYBRID cohort independently describe similar structure:body:bumpers:active shutters/grill failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 FORD ESCAPE HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2021 FORD ESCAPE HYBRID
Component
STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL
State
Arizona
Mileage
5,000 mi

Complaint Description

The contact owns a 2021 Ford Escape. The contact stated that while driving at 70 MPH, there was an abnormal noise coming from the front end of the vehicle. The vehicle was taken to a dealer where it was diagnosed a floorboard failure. The contact continued to drive the vehicle and the failure persisted. The vehicle was taken to numerous dealers where the failure was unable to be detected. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.

Complaint Details

NHTSA Complaint ID 1800094
ODI Number 11455580
Date Filed March 7, 2022
Failure Date March 7, 2022
VIN 1FMCU0BZ7MU

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.