2016 MERCEDES-BENZ SPRINTER 3500 — Complaint #1786222
Open-data reference.
NHTSA Complaint about ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE filed January 3, 2022
NHTSA complaint #1786222 (ODI reference 11445998) concerns a 2016 MERCEDES-BENZ SPRINTER 3500 and was filed on January 3, 2022. The owner reports the failure occurred on January 3, 2022. The vehicle had 2,000 miles on the odometer at the time of the incident. The report was geocoded to Arkansas based on the filer's self-reported location. The affected component is categorized as electronic stability control (esc):control module:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCEDES-BENZ SPRINTER 3500 cohort independently describe similar electronic stability control (esc):control module:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 MERCEDES-BENZ SPRINTER 3500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact stated that while driving at 30 MPH, the ABS warning light and the electronic stability control warning lights illuminated. The contact also stated that the motorhome was making abnormal clunking sounds. The contact was able to continue to drive at less than 30 MPH. The manufacturer was notified of the failure and advised the contact that one of the wheels must have failed to patch the ground. The manufacturer advised the contact to turn the vehicle on and off three times using the ignition key for the warning lights to disappear. The contact stated that he did so and the warning lights and warning messages disappeared; however, they reappeared the next day. The contact stated that while driving at 50 MPH and towing his Volkswagen vehicle, the transmission disengaged and the vehicle made an abnormal clunking sound. Then the transmission reengaged and disengaged causing the vehicle to lurch forward. The contact continued
Complaint Details
| NHTSA Complaint ID | 1786222 |
| ODI Number | 11445998 |
| Date Filed | January 3, 2022 |
| Failure Date | January 3, 2022 |
| VIN | WDAPF4CC0G9 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.