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2021 CHRYSLER PACIFICA — Complaint #1785660

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NHTSA Complaint about BACK OVER PREVENTION: CAMERA SYSTEM filed December 30, 2021

NHTSA complaint #1785660 (ODI reference 11445603) concerns a 2021 CHRYSLER PACIFICA and was filed on December 30, 2021. The owner reports the failure occurred on November 11, 2021. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as back over prevention: camera system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER PACIFICA cohort independently describe similar back over prevention: camera system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 CHRYSLER PACIFICA shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2021 CHRYSLER PACIFICA
Component
BACK OVER PREVENTION: CAMERA SYSTEM
State
Ohio

Complaint Description

The infotainment system would crash and freeze, causing the backup camera not to be visible on the center screen when in reverse.

Complaint Details

NHTSA Complaint ID 1785660
ODI Number 11445603
Date Filed December 30, 2021
Failure Date November 11, 2021
VIN 2C4RC1BG9MR

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.