2017 CADILLAC ESCALADE — Complaint #1776361
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:ADAS:VIDEO MONITOR/SCREEN filed November 1, 2021
NHTSA complaint #1776361 (ODI reference 11438877) concerns a 2017 CADILLAC ESCALADE and was filed on November 1, 2021. The owner reports the failure occurred on August 20, 2021. The vehicle had 38,000 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as electrical system:adas:video monitor/screen, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CADILLAC ESCALADE cohort independently describe similar electrical system:adas:video monitor/screen failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 CADILLAC ESCALADE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Cadillac Escalade. The contact stated while driving 55 MPH, the touch screen monitor started jumping up and down and sporadically going in and out while the contact was attempting to use the GPS. Additionally, the hands free and answer screen was inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the monitor was faulty and needed to be replaced. The contact was informed that the repair would be an out of pocket expense since the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000. The VIN was unavailable.
Complaint Details
| NHTSA Complaint ID | 1776361 |
| ODI Number | 11438877 |
| Date Filed | November 1, 2021 |
| Failure Date | August 20, 2021 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.