2012 MERCEDES-BENZ E350 — Complaint #1775921
Open-data reference.
NHTSA Complaint about AIR BAGS:SIDE/WINDOW:HEAD:CUSHION filed October 28, 2021
NHTSA complaint #1775921 (ODI reference 11438555) concerns a 2012 MERCEDES-BENZ E350 and was filed on October 28, 2021. The owner reports the failure occurred on October 25, 2021. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as air bags:side/window:head:cushion, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCEDES-BENZ E350 cohort independently describe similar air bags:side/window:head:cushion failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2012 MERCEDES-BENZ E350 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Stopped at a stop sign and the passenger side seat headrest deployed. Luckily no one was sitting in the seat at the time. This car has the Neck Pro Active Front Head Restraints. The plastic that holds the headrest in place fails after time. There is a class action lawsuit against Mercedes and the manufacturer of the plastic piece Gammer I believe. This failure has caused injuries to people that have been sitting in the seat at the time of deployment for no reason. This is a safety hazard as if it goes off while driving can cause you to loose control of the car and injure anyone in the car as well as other people if you were to get in an accident with another vehicle. This should be a recall.
Complaint Details
| NHTSA Complaint ID | 1775921 |
| ODI Number | 11438555 |
| Date Filed | October 28, 2021 |
| Failure Date | October 25, 2021 |
| VIN | WDDKJ5KB8CF |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.