2020 RAM 3500 — Complaint #1775742
Open-data reference.
NHTSA Complaint about FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:MOUNTING PLATE/FLANGE filed October 27, 2021
NHTSA complaint #1775742 (ODI reference 11438429) concerns a 2020 RAM 3500 and was filed on October 27, 2021. The owner reports the failure occurred on October 17, 2021. The vehicle had 25,700 miles on the odometer at the time of the incident. The report was geocoded to Oregon based on the filer's self-reported location. The affected component is categorized as fuel system, diesel:delivery:fuel pump:mounting plate/flange, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM 3500 cohort independently describe similar fuel system, diesel:delivery:fuel pump:mounting plate/flange failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 RAM 3500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ram 3500. The contact stated while hauling his fifth-wheel travel trailer driving up a hill the vehicle lost all power. The contact stated he had to maneuver over several lanes of traffic to move off the road safely. The police department was contacted and had the vehicle towed. The tow truck driver had to unhitch the trailer from the contact's vehicle to tow the truck to a dealer. The vehicle was towed to the dealer and diagnosed with a fuel sensor failure. The fuel sensor was replaced. The vehicle failed to start and was diagnosed with a fuel injection pump failure which had imploded sending metal fragments throughout the whole fuel system and into the fuel tank. The entire fuel system including the fuel tank and all fuel parts needed to be replaced. The contact stated that the dealer informed him of a notice that was sent to the dealer by the manufacturer of a fuel pump failure. The contact stated that he researched the failure online and found NHTSA Action N
Complaint Details
| NHTSA Complaint ID | 1775742 |
| ODI Number | 11438429 |
| Date Filed | October 27, 2021 |
| Failure Date | October 17, 2021 |
| VIN | 3C63R3JL9LG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.