2021 JEEP GLADIATOR — Complaint #1772251
Open-data reference.
NHTSA Complaint about SUSPENSION:FRONT:SHOCK ABSORBER filed October 7, 2021
NHTSA complaint #1772251 (ODI reference 11435879) concerns a 2021 JEEP GLADIATOR and was filed on October 7, 2021. The owner reports the failure occurred on September 7, 2021. The vehicle had 1,100 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as suspension:front:shock absorber, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GLADIATOR cohort independently describe similar suspension:front:shock absorber failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 JEEP GLADIATOR shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Jeep Gladiator. The contact stated while driving 70 MPH on concrete pavement, after transitioning from the concrete pavement to asphalt, the front end of the vehicle bottomed out inadvertently. The contact veered to the side of the road. The contact was able to continue to drive the vehicle at a lower speed. The vehicle was taken to the dealer who tests drove the vehicle and diagnosed that the front shock absorber needed to be replaced. The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. The vehicle was not repaired. The approximate failure mileage was 1,100.
Complaint Details
| NHTSA Complaint ID | 1772251 |
| ODI Number | 11435879 |
| Date Filed | October 7, 2021 |
| Failure Date | September 7, 2021 |
| VIN | 1C6JJTBM9ML |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.