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2019 FORD F-150 — Complaint #1770664

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NHTSA Complaint about ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE filed September 28, 2021

NHTSA complaint #1770664 (ODI reference 11434683) concerns a 2019 FORD F-150 and was filed on September 28, 2021. The owner reports the failure occurred on May 28, 2021. The vehicle had 92,000 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as electrical system:adas:driver monitoring:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD F-150 cohort independently describe similar electrical system:adas:driver monitoring:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD F-150 shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2019 FORD F-150
Component
ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE
State
California
Mileage
92,000 mi

Complaint Description

The contact owns a 2019 Ford F-150. The contact stated he was unable to hang up phone calls while the phone was connected to the vehicle through the USB cable. The contact stated the issue was distracting as he would need to take his eyes off the road to disconnect the phone to the vehicle in order to hang up the call. The vehicle was taken to the dealer who diagnosed that the vehicle software had failed, however they could not repair the issue as the vehicle software was ran by the manufacturer. The dealer advised the contact to stop using the USB cable. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 92,000.

Complaint Details

NHTSA Complaint ID 1770664
ODI Number 11434683
Date Filed September 28, 2021
Failure Date May 28, 2021
VIN 1FTEW1E43KK

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.