2011 CADILLAC SRX — Complaint #1764127
Open-data reference.
NHTSA Complaint about ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC) filed August 20, 2021
NHTSA complaint #1764127 (ODI reference 11429842) concerns a 2011 CADILLAC SRX and was filed on August 20, 2021. The owner reports the failure occurred on August 10, 2021. The vehicle had 147,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as electronic stability control:automatic (asc), one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CADILLAC SRX cohort independently describe similar electronic stability control:automatic (asc) failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 CADILLAC SRX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2011 Cadillac SRX. The contact received notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact mentioned that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when she started the vehicle, the Service Stabilitrak, and service traction control warning lights illuminated. The vehicle failed to start. Due to the vehicle being in a parking garage, the tow truck was unable to enter the parking structure. The dealer was contacted and informed the contact that it was her responsibility to tow the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000. Vin tool confirms parts not available.
Complaint Details
| NHTSA Complaint ID | 1764127 |
| ODI Number | 11429842 |
| Date Filed | August 20, 2021 |
| Failure Date | August 10, 2021 |
| VIN | 3GYFNGEY2BS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.