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2014 FORD FUSION — Complaint #1763871

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NHTSA Complaint about STEERING:ELECTRIC POWER ASSIST SYSTEM filed August 18, 2021

NHTSA complaint #1763871 (ODI reference 11429665) concerns a 2014 FORD FUSION and was filed on August 18, 2021. The owner reports the failure occurred on July 12, 2021. The report was geocoded to Massachusetts based on the filer's self-reported location. The affected component is categorized as steering:electric power assist system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar steering:electric power assist system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2014 FORD FUSION
Component
STEERING:ELECTRIC POWER ASSIST SYSTEM
State
Massachusetts

Complaint Description

While I was driving the power steering completely shut down and locked up like crazy. this car only has 60k miles on it. I talked to the dealership and they say they have seen this happen with Ford Fusions with less than 20K miles and it has been quite a problem. I also looked it up, and there are a lot of us that have had this happen with low miles and low years of ownership. This is such an issue that Ford doesn't even replace it with the same part and has a revision they are installing.

Complaint Details

NHTSA Complaint ID 1763871
ODI Number 11429665
Date Filed August 18, 2021
Failure Date July 12, 2021
VIN 3FA6P0D90ER

Similar STEERING:ELECTRIC POWER ASSIST SYSTEM Complaints for 2014 FORD FUSION

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.