2010 CADILLAC SRX — Complaint #1763779
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE filed August 18, 2021
NHTSA complaint #1763779 (ODI reference 11429590) concerns a 2010 CADILLAC SRX and was filed on August 18, 2021. The owner reports the failure occurred on August 3, 2021. The report was geocoded to Massachusetts based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:control module:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CADILLAC SRX cohort independently describe similar power train:automatic transmission:control module:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2010 CADILLAC SRX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2010 Cadillac SRX. The contact received NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an unknown speed, the traction control, stabilitrak, and rear axle warning lights illuminated. The contact stated that the vehicle started to shake uncontrollably, and the steering wheel became difficult to turn, with an abnormal noise. The contact mentioned that the tires were wearing unevenly due to the defective toe link. The vehicle was taken to an independent mechanic where it was diagnosed however, the mechanic was unable to fix the defect. The dealer was contacted and hung up the phone when the contact asked for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Complaint Details
| NHTSA Complaint ID | 1763779 |
| ODI Number | 11429590 |
| Date Filed | August 18, 2021 |
| Failure Date | August 3, 2021 |
| VIN | 3GYFNDEY7AS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.