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2021 MERCEDES-BENZ GLS450 — Complaint #1759558

Open-data reference.

NHTSA Complaint about FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE filed July 26, 2021

NHTSA complaint #1759558 (ODI reference 11426426) concerns a 2021 MERCEDES-BENZ GLS450 and was filed on July 26, 2021. The owner reports the failure occurred on June 19, 2021. The vehicle had 3,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as forward collision avoidance: adaptive cruise control:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCEDES-BENZ GLS450 cohort independently describe similar forward collision avoidance: adaptive cruise control:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 MERCEDES-BENZ GLS450 shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2021 MERCEDES-BENZ GLS450
Component
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE
State
Florida
Mileage
3,000 mi

Complaint Description

The contact owns a 2021 Mercedes Benz GLS450. The contact stated while driving 75 mph with the cruise control engaged, the vehicle decelerated to 45 mph than to 15 mph. On another occasion, while driving 80 mph, the vehicle independently decelerated to 45 mph. There was no warning light illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The contact stated that the cruise control and speed assistance feature provided erroneous information. The manufacturer was notified of the failure. The failure mileage was 3,000.

Complaint Details

NHTSA Complaint ID 1759558
ODI Number 11426426
Date Filed July 26, 2021
Failure Date June 19, 2021
VIN 4JGFF5KE4MA

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.