2017 FORD EXPEDITION — Complaint #1759210
Open-data reference.
NHTSA Complaint about SUSPENSION:REAR:SHOCK ABSORBER filed July 23, 2021
NHTSA complaint #1759210 (ODI reference 11426176) concerns a 2017 FORD EXPEDITION and was filed on July 23, 2021. The owner reports the failure occurred on July 23, 2021. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as suspension:rear:shock absorber, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPEDITION cohort independently describe similar suspension:rear:shock absorber failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD EXPEDITION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The rear shocks/struts have each failed twice so far. I have had both replaced once, and the rear passenger side replaced through Ford. I am being told by El Cajon Ford the rear driver's side needs to be replaced again (and the passenger side also because they are supposed to be changed at the same time. I have the Platinum warranty for Ford, which covers the MacPherson Strut (which is what my vehicle has on the rear, it does not have individual shocks). I have had the vehicle less than 4 years, and am looking at putting the 5th set of shocks on the vehicle. For clarification, the MacPherson strut has a shock as part of its assembly. It is not a separate unit, it is a component of the MacPherson strut.
Complaint Details
| NHTSA Complaint ID | 1759210 |
| ODI Number | 11426176 |
| Date Filed | July 23, 2021 |
| Failure Date | July 23, 2021 |
| VIN | 1FMJU1HT3HE |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.