2020 CHEVROLET EQUINOX — Complaint #1757828
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE filed July 16, 2021
NHTSA complaint #1757828 (ODI reference 11425107) concerns a 2020 CHEVROLET EQUINOX and was filed on July 16, 2021. The owner reports the failure occurred on October 5, 2020. The vehicle had 10,688 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as electrical system:adas:driver monitoring:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET EQUINOX cohort independently describe similar electrical system:adas:driver monitoring:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 CHEVROLET EQUINOX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving and making a left turn, the turn signal failed to operate as designed. The contact also noticed the center console screen went black and flickered off and on until she arrived at her residence. The contact stated the failure persisted and the vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. An unknown software was updated however, a month later the failure recurred with the screen. The contact took the vehicle back to the dealer, but the dealer could not duplicate the failure. The dealer had replaced the radio console to fix the issue however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 10,688.
Complaint Details
| NHTSA Complaint ID | 1757828 |
| ODI Number | 11425107 |
| Date Filed | July 16, 2021 |
| Failure Date | October 5, 2020 |
| VIN | 2GNAXUEV1L6 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.