2016 TESLA MODEL X — Complaint #1757685
Open-data reference.
NHTSA Complaint about SUSPENSION:FRONT:CONTROL ARM:UPPER ARM filed July 15, 2021
NHTSA complaint #1757685 (ODI reference 11425000) concerns a 2016 TESLA MODEL X and was filed on July 15, 2021. The owner reports the failure occurred on October 3, 2018. The vehicle had 49,451 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as suspension:front:control arm:upper arm, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TESLA MODEL X cohort independently describe similar suspension:front:control arm:upper arm failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 TESLA MODEL X shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2016 Tesla Model X. The contact stated while driving 5 mph, the contact heard a squeaking sound coming from the front of the vehicle. The contact continued driving to the residence. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the driverâs side upper control arm needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer and the passengerâs side upper control arm was replaced. The contact stated that a year later the failure recurred on the passengerâs side upper control arm and the vehicle was repaired. The contact stated that the front and rear suspension were leaning to the passengerâs side. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,451.
Complaint Details
| NHTSA Complaint ID | 1757685 |
| ODI Number | 11425000 |
| Date Filed | July 15, 2021 |
| Failure Date | October 3, 2018 |
| VIN | 5YJXCBE27GF |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.