2015 TOYOTA VENZA — Complaint #1753186
Open-data reference.
NHTSA Complaint about AIR BAGS:SIDE/WINDOW:CURTAIN:CUSHION filed June 21, 2021
NHTSA complaint #1753186 (ODI reference 11421631) concerns a 2015 TOYOTA VENZA and was filed on June 21, 2021. The owner reports the failure occurred on April 4, 2021. The vehicle had 92,000 miles on the odometer at the time of the incident. The report was geocoded to District of Columbia based on the filer's self-reported location. The affected component is categorized as air bags:side/window:curtain:cushion, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 2, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA VENZA cohort independently describe similar air bags:side/window:curtain:cushion failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2015 TOYOTA VENZA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2015 Toyota Venza. The contact stated that a drunk driver hit her vehicle on the driver's side while stopped at a stoplight. The contact stated that the airbags did not deploy upon impact. The contact was taken to the hospital and was treated for her injuries. The front seat passenger sustained shoulder injuries. A police report was filed at the scene. The whereabouts of the other driver were unknown. The vehicle was initially towed from the scene to an independent tow yard and then to an independent body shop where the vehicle was repaired. The contact recently received a recall notice for NHTSA Campaign Number: 21V257000(AIR BAGS) which she linked to her failure. The dealer nor the manufacturer have yet to be notified of the failure. The failure mileage was approximately 92,000.
Complaint Details
| NHTSA Complaint ID | 1753186 |
| ODI Number | 11421631 |
| Date Filed | June 21, 2021 |
| Failure Date | April 4, 2021 |
| VIN | 4T3ZA3BB4FU |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.