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2019 FORD EXPLORER — Complaint #1750422

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NHTSA Complaint about VISIBILITY:WINDSHIELD:CRITICAL FASTENERS filed June 3, 2021

NHTSA complaint #1750422 (ODI reference 11419535) concerns a 2019 FORD EXPLORER and was filed on June 3, 2021. The owner reports the failure occurred on June 1, 2021. The vehicle had 40,000 miles on the odometer at the time of the incident. The report was geocoded to Tennessee based on the filer's self-reported location. The affected component is categorized as visibility:windshield:critical fasteners, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar visibility:windshield:critical fasteners failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2019 FORD EXPLORER
Component
VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
State
Tennessee
Mileage
40,000 mi

Complaint Description

The contact owns a 2019 Ford Explorer. The contact stated that the front windshield gasket was crumbling. The contact was concerned that water might leak into the vehicle. The vehicle was taken to the dealer and inspected but the dealer informed the contact that there was no recall associated with the failure, although they had seen the failure on other vehicles. The vehicle was taken to an auto glass repair shop and repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was 40,000.

Complaint Details

NHTSA Complaint ID 1750422
ODI Number 11419535
Date Filed June 3, 2021
Failure Date June 1, 2021
VIN 1FM5K7F81KG

Similar VISIBILITY:WINDSHIELD:CRITICAL FASTENERS Complaints for 2019 FORD EXPLORER

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.