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2017 HYUNDAI SONATA — Complaint #1750230

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NHTSA Complaint about ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE filed June 2, 2021

NHTSA complaint #1750230 (ODI reference 11419383) concerns a 2017 HYUNDAI SONATA and was filed on June 2, 2021. The owner reports the failure occurred on May 31, 2021. The vehicle had 56,000 miles on the odometer at the time of the incident. The report was geocoded to Missouri based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:engine:engine control module (ecu/ecm):software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HYUNDAI SONATA cohort independently describe similar engine and engine cooling:engine:engine control module (ecu/ecm):software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 HYUNDAI SONATA shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2017 HYUNDAI SONATA
Component
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
State
Missouri
Mileage
56,000 mi

Complaint Description

The contact owns a 2017 Hyundai Sonata. The contact stated that while merging onto a highway at 50 MPH, the vehicle independently decelerated to 30 MPH and shifted into limp mode. The contact stated that an unknown warning light was illuminated on the instrument panel. The contact had initially taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. The contact then had the vehicle towed to a dealer where he was informed that the failure was linked to a software update. The manufacturer was not notified of the failure. The failure mileage was 56,000.

Complaint Details

NHTSA Complaint ID 1750230
ODI Number 11419383
Date Filed June 2, 2021
Failure Date May 31, 2021
VIN 5NPE34AF8HH

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.