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2021 KIA TELLURIDE — Complaint #1738843

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NHTSA Complaint about AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION filed April 5, 2021

NHTSA complaint #1738843 (ODI reference 11406514) concerns a 2021 KIA TELLURIDE and was filed on April 5, 2021. The owner reports the failure occurred on March 28, 2021. The vehicle had 500 miles on the odometer at the time of the incident. The report was geocoded to Tennessee based on the filer's self-reported location. The affected component is categorized as air bags:passenger side frontal:cushion, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA TELLURIDE cohort independently describe similar air bags:passenger side frontal:cushion failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 KIA TELLURIDE shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2021 KIA TELLURIDE
Component
AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION
State
Tennessee
Mileage
500 mi

Complaint Description

TL* THE CONTACT OWNS A 2021 KIA TELLURIDE. THE CONTACT STATED UPON PLACING A SEAT CUSHION IN THE FRONT PASSENGER SEAT, THE PASSENGER SIDE OCCUPANT SENSOR WOULD NOT RECOGNIZE THE WEIGHT OF AN OCCUPANT IN THE SEAT WITH THE CUSHION. THE CONTACT STATED THAT THE CUSHION WAS A NECESSARY SAFETY FEATURE NEEDED FOR HER HUSBAND DUE TO A DISABILITY. THE CONTACT CALLED GRINDSTAFF KIA (3608 BRISTOL HWY, JOHNSON CITY, TN 37601, (423) 262-4200) AND WAS INFORMED THAT THEY COULD NOT ASSIST HER WITH THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION AS THE DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500.

Complaint Details

NHTSA Complaint ID 1738843
ODI Number 11406514
Date Filed April 5, 2021
Failure Date March 28, 2021
VIN 5XYP3DHC4MG

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.