2017 FORD FUSION — Complaint #1718265
Open-data reference.
NHTSA Complaint about AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE filed January 7, 2021
NHTSA complaint #1718265 (ODI reference 11387056) concerns a 2017 FORD FUSION and was filed on January 7, 2021. The owner reports the failure occurred on January 22, 2020. The vehicle had 70,000 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as air bags: air bag/restraint control module, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar air bags: air bag/restraint control module failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE SERVICE RESTRAINTS SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO METRO FORD SALES INC (3601 STATE ST, SCHENECTADY, NY 12304, (518) 868-6157) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE SERVICE RESTRAINTS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Complaint Details
| NHTSA Complaint ID | 1718265 |
| ODI Number | 11387056 |
| Date Filed | January 7, 2021 |
| Failure Date | January 22, 2020 |
| VIN | 3FA6P0H72HR |
Similar AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE Complaints for 2017 FORD FUSION
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.