2017 CHRYSLER PACIFICA — Complaint #1685615
Open-data reference.
NHTSA Complaint about FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: LIDAR filed August 18, 2020
NHTSA complaint #1685615 (ODI reference 11350020) concerns a 2017 CHRYSLER PACIFICA and was filed on August 18, 2020. The owner reports the failure occurred on July 5, 2020. The vehicle had 10,000 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as forward collision avoidance: sensing system: lidar, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER PACIFICA cohort independently describe similar forward collision avoidance: sensing system: lidar failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 CHRYSLER PACIFICA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE IN REVERSE THE VEHICLE SUDDENLY WENT INTO SELF PARKING MODE AND CRASHED INTO A SECOND VEHICLE. AFTER THE INCIDENT, THE CONTACT NOTICED THE SELF PARKING SENSOR LIGHT WAS ILLUMINATED. ALSO DURING THE INCIDENT, THE PRE-COLLISION BRAKING SYSTEM DID NOT ACTIVATE TO PREVENT THE VEHICLE FROM CRASHING INTO THE SECOND VEHICLE. NO INJURIES WERE REPORTED AND NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO THE LOCAL COLLISION CENTER AND THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS LATER EXAMINED BY THE MANUFACTURER'S ENGINEER WHO INDICATED PRE-COLLISION BRAKING SYSTEM HAD FAILED. THE PRE-COLLISION BRAKING SYSTEM MODULE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE LOCAL DEALER ORANGE COAST CHRYSLER (2929 HARBOR BLVD, COSTA MESA, CA 92626) WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. *LN*JB
Complaint Details
| NHTSA Complaint ID | 1685615 |
| ODI Number | 11350020 |
| Date Filed | August 18, 2020 |
| Failure Date | July 5, 2020 |
| VIN | 2C4RC1GG6HR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.