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2004 MERCURY GRAND MARQUIS — Complaint #1676876

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NHTSA Complaint about STEERING:LINKAGES filed July 14, 2020

NHTSA complaint #1676876 (ODI reference 11339356) concerns a 2004 MERCURY GRAND MARQUIS and was filed on July 14, 2020. The owner reports the failure occurred on February 1, 2020. The vehicle had 115,000 miles on the odometer at the time of the incident. The report was geocoded to Maine based on the filer's self-reported location. The affected component is categorized as steering:linkages, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCURY GRAND MARQUIS cohort independently describe similar steering:linkages failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2004 MERCURY GRAND MARQUIS shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2004 MERCURY GRAND MARQUIS
Component
STEERING:LINKAGES
State
Maine
Mileage
115,000 mi

Complaint Description

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION A CLICKING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. UPON INSPECTION, IT WAS DETERMINED THAT THE CLANKING NOISE WAS CAUSED BY A DEFECTIVE STEERING LINKAGE THAT WAS CORRODED. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. HIGHT FORD INC., LOCATED AT 242 MADISON AVE, SKOWHEGAN, ME 04976 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 115,000.

Complaint Details

NHTSA Complaint ID 1676876
ODI Number 11339356
Date Filed July 14, 2020
Failure Date February 1, 2020
VIN 2MEFM75W44X

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.