2011 FORD FUSION — Complaint #1651162
Open-data reference.
NHTSA Complaint about STEERING:RACK AND PINION:PINION SHAFT filed March 2, 2020
NHTSA complaint #1651162 (ODI reference 11315677) concerns a 2011 FORD FUSION and was filed on March 2, 2020. The owner reports the failure occurred on February 15, 2020. The vehicle had 71,500 miles on the odometer at the time of the incident. The report was geocoded to Iowa based on the filer's self-reported location. The affected component is categorized as steering:rack and pinion:pinion shaft, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar steering:rack and pinion:pinion shaft failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
OUR 2011 FORD FUSION'S ELECTRONIC POWER STEERING FAILED AND LOCKED UP. FORD HAS RECALLED 455,000. OUR MAKE,MODEL, AND YEAR MATCH BUT FORD TELLS ME OUR VIN DOES NOT. THIS IS A HORRIFIC SAFETY ISSUE. NO WARNING IT JUST GOES OUT. FORD TOLD ME JUST TO KEEP MY RECEIPTS AND MAYBE YOUR VIN WILL BE ADDED TO THE LIST. AND MAYBE GET REIMBURSED. THIS CAN BE OVER 2500.00. TO FIX. ONE VIN IS COVERED ONE IS NOT. THE REPLACEMENT PARTS THROUGH FORD HAVE BEEN UPDATED AS TO FIX THE PROBLEM. THEY DIDN'T TELL ANYBODY THEY DID IT IN A UNETHICALLY. IF YOU BUY YOURS PART(S) FROM DAY NAPA. YOU COULD HAVE THE SAY HORRIBLE PROBLEM. HOW IS THAT EVEN RIGHT.*DT CONSUMER HAD POWER STEERING ANGLE SENSOR REPLACED.*JB
Complaint Details
| NHTSA Complaint ID | 1651162 |
| ODI Number | 11315677 |
| Date Filed | March 2, 2020 |
| Failure Date | February 15, 2020 |
| VIN | 3FAHP0HG9BR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.