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2011 CADILLAC SRX — Complaint #1650048

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NHTSA Complaint about ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK filed February 27, 2020

NHTSA complaint #1650048 (ODI reference 11311866) concerns a 2011 CADILLAC SRX and was filed on February 27, 2020. The owner reports the failure occurred on February 1, 2017. The vehicle had 110,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as electrical system:wiring: rear compartment/trunk, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CADILLAC SRX cohort independently describe similar electrical system:wiring: rear compartment/trunk failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 CADILLAC SRX shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2011 CADILLAC SRX
Component
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
State
Illinois
Mileage
110,000 mi

Complaint Description

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE KEYFOB FAILED TO UNLOCK THE TRUCK OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT MAX DYE CHRYSLER DODGE JEEP RAM GMC (1501 W MAIN ST, SALEM, IL 62881 (618) 548-2343) HOWEVER, THE FAILURE RECURRED A YEAR LATER. THE PART WAS ORDERED FROM THE MANUFACTURER AND REINSTALLED BY AN UNKNOWN MECHANIC HOWEVER, THE FAILURE RECURRED THREE MONTHS LATER. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 110,000.

Complaint Details

NHTSA Complaint ID 1650048
ODI Number 11311866
Date Filed February 27, 2020
Failure Date February 1, 2017
VIN 3GYFNBEYXBS

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.