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2008 FORD EDGE — Complaint #1629436

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NHTSA Complaint about SUSPENSION:FRONT:SPRINGS:COIL SPRINGS filed December 16, 2019

NHTSA complaint #1629436 (ODI reference 11289534) concerns a 2008 FORD EDGE and was filed on December 16, 2019. The owner reports the failure occurred on December 7, 2019. The vehicle had 54,200 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as suspension:front:springs:coil springs, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EDGE cohort independently describe similar suspension:front:springs:coil springs failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2008 FORD EDGE shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2008 FORD EDGE
Component
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
Injuries
1
State
North Carolina
Mileage
54,200 mi

Complaint Description

I HAD THE LIFT GATE OPEN LOADING GROCERIES AND IT ALL OF A SUDDEN RELEASED AND CAME DOWN AND STRIKING MY HEAD AND NECK AND I QUICKLY PUSHED IT BACK UP AND IT JUST DROPPED DOWN AGAIN BEFORE I COULD GET MYSELF CLEAR STRIKING ME AGAIN, IT GOT MY NECK AND SHOULDER. I TOOK IT TO DEALERSHIP AND WAS FIRST WAS TOLD IT WAS A PROBLEM FOR THE BODY SHOP, BUT THEY QUICKLY DETERMINED IT WAS AN ELECTRICAL PROBLEM. THE LIFT GATE IS VERY HEAVY AND I DO HAVE TO SEE A DOCTOR FOR THE PERSISTENT PAIN IN THE NECK AND SHOULDER. THE VEHICLE WAS STATIONARY IN THE PARKING LOT OF THE GROCERY STORE.THERE WASN'T A VEHICLE ACCIDENT BUT I DID RECEIVE AN INJURY TO MY NECK AND SHOULDER, EXTENT TO BE DETERMINED.*DT CONSUMER STATED WHEN DRIVING VEHICLE STARTS TO SHAKE. VEHICLE WAS TAKEN TO THE DEALER, PCM MELTED TWO IGNITON COILS AND NEW COMPUTER REPLACED.*JB

Complaint Details

NHTSA Complaint ID 1629436
ODI Number 11289534
Date Filed December 16, 2019
Failure Date December 7, 2019
VIN 2FMDK39C88B

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.