2018 VOLVO XC60 — Complaint #1566115
Open-data reference.
NHTSA Complaint about AIR BAGS:FRONTAL filed May 14, 2019
NHTSA complaint #1566115 (ODI reference 11207490) concerns a 2018 VOLVO XC60 and was filed on May 14, 2019. The owner reports the failure occurred on November 20, 2018. The vehicle had 4,000 miles on the odometer at the time of the incident. The report was geocoded to Maryland based on the filer's self-reported location. The affected component is categorized as air bags:frontal, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 2, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLVO XC60 cohort independently describe similar air bags:frontal failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 VOLVO XC60 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
ON THE EVENING OF NOVEMBER 20, 2018 MY FAMILY AND I WERE IN A CAR ACCIDENT. MY DAUGHTER WAS DRIVING MY HUSBAND'S NEW XC60 THAT HE HAD RECENTLY PURCHASED. AS THE FIVE OF US SAT STOPPED AT A TRAFFIC LIGHT, 2 CARS COLLIDED AND ONE HIT US HARD ENOUGH FROM THE FRONT CORNER THAT THE IMPACT FORCED MY DAUGHTER BACK INTO THE SEAT AND THEN PROPELLED HER FORWARD SLAMMING HER CHEST INTO THE STEERING WHEEL DESPITE HER WEARING HER SEATBELT. NO AIR BAGS DEPLOYED. THE DAMAGE TO THE CAR WAS SO EXTENSIVE IT TOOK OVER 2 MONTHS TO REPAIR. YET NO AIR BAGS DEPLOYED.
Complaint Details
| NHTSA Complaint ID | 1566115 |
| ODI Number | 11207490 |
| Date Filed | May 14, 2019 |
| Failure Date | November 20, 2018 |
| VIN | YV4102RKXJ1 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.