2016 LEXUS RX HYBRID — Complaint #1565316
Open-data reference.
NHTSA Complaint about AIR BAGS:SIDE/WINDOW filed May 10, 2019
NHTSA complaint #1565316 (ODI reference 11206925) concerns a 2016 LEXUS RX HYBRID and was filed on May 10, 2019. The owner reports the failure occurred on May 1, 2019. The vehicle had 33,500 miles on the odometer at the time of the incident. The report was geocoded to Arizona based on the filer's self-reported location. The affected component is categorized as air bags:side/window, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 1, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LEXUS RX HYBRID cohort independently describe similar air bags:side/window failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 LEXUS RX HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I WAS INVOLVED IN AN ACCIDENT ON 5/1/19 WHERE A WOMAN HIT ME FROM THE SIDE AT 20-30 MPH FROM THE SIDE. THE IMPACT WAS PRETTY SQUARE ON THE FRONT, DRIVER-SIDE QUARTER PANEL. NONE OF THE AIRBAGS DEPLOYED AND I HAVE A WHIPLASH INJURY. WHEN I SAW THE RECALL ON SOME 2016 LEXUS RX450H FOR A VERY SIMILAR ISSUE, I THOUGHT I'D RAISE THE CONCERN AND ASK FOR AN INVESTIGATION TO SEE IF ANY SHOULD HAVE DEPLOYED. I'VE INCLUDED THE ACCIDENT REPORT (POOR QUALITY SCAN BUT STILL READABLE), AND PHOTOS. THE ACCIDENT REPORT SAYS THAT MY CAR WAS GOING APPROXIMATELY 15 MPH BUT I'M PRETTY SURE THAT I WAS AT A COMPLETE STOP BY THE TIME SHE HIT ME. WE'RE CURRENTLY AT $22K DAMAGE AND CLIMBING. WITH THE LOCATION OF THE IMPACT, IT'S UNCLEAR TO ME WHETHER THE AIR-BAGS SHOULD HAVE DEPLOYED. IF YOU LOOK AT THE FRONT FACING PHOTO, YOU CAN SEE THAT THE BUMPER AND QUARTER PANEL DID NOT POP BACK OUT AND RETAINED THE SHAPE OF THE IMPACT. THIS SHOULD GIVE YOU AN IDEA OF HOW FAR THE IMPACT SHOVED THINGS IN. THE WHEEL WAS HI
Complaint Details
| NHTSA Complaint ID | 1565316 |
| ODI Number | 11206925 |
| Date Filed | May 10, 2019 |
| Failure Date | May 1, 2019 |
| VIN | 2T2BGMCA3GC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.