2016 FORD EXPLORER — Complaint #1563940
Open-data reference.
NHTSA Complaint about SUSPENSION:FRONT:HUB filed May 6, 2019
NHTSA complaint #1563940 (ODI reference 11205847) concerns a 2016 FORD EXPLORER and was filed on May 6, 2019. The owner reports the failure occurred on May 1, 2019. The vehicle had 59,500 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as suspension:front:hub, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar suspension:front:hub failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING OUT OF A PARKING LOT, A WHINING SOUND WAS HEARD FROM THE FRONT DRIVER'S SIDE WHEEL. IN ADDITION, THE STEERING COLUMN MADE A POPPING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. FURTHERMORE, WHILE DRIVING AND MAKING LEFT TURNS, THE WHINING AND POPPING NOISE OCCURRED. THE VEHICLE WAS TAKEN TO VIVA FORD (LOCATED AT 5550 N DESERT BLVD, EL PASO, TX 79912, (915) 834-2800) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER AND PASSENGER HUB ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AFTER LEAVING THE DEALER. THE CONTACT IMMEDIATELY CALLED DEALER AND SHE WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: CAS21646401-Y3N9W3. THE APPROXIMATE FAILURE MILEAGE WAS 59,500.
Complaint Details
| NHTSA Complaint ID | 1563940 |
| ODI Number | 11205847 |
| Date Filed | May 6, 2019 |
| Failure Date | May 1, 2019 |
| VIN | 1FM5K7D83GG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.