2017 TOYOTA RAV4 — Complaint #1552668
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:CYBERSECURITY filed March 28, 2019
NHTSA complaint #1552668 (ODI reference 11192165) concerns a 2017 TOYOTA RAV4 and was filed on March 28, 2019. The owner reports the failure occurred on March 27, 2019. The vehicle had 44,329 miles on the odometer at the time of the incident. The report was geocoded to Pennsylvania based on the filer's self-reported location. The affected component is categorized as electrical system:cybersecurity, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA RAV4 cohort independently describe similar electrical system:cybersecurity failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 TOYOTA RAV4 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I HAD TO VISIT TOYOTA BECAUSE MY RADIO WILL TURN ON BY ITSELF, WHEN I PARK. EVEN AFTER VISITING TOYOTA FOR AN UPDATE, MY RADIO WILL CHANGE ON ITS OWN, NOT FROM THE STEERING WHEEL) BUT ON ITS OWN.SO IT IS NOT FIXED. WIPERS WILL TURN ON THEN STOP. THERE SEEMS TO BE A DEVICE BEHIND THE DASH THAT I CAN HEAR CLICKING ON AND OFF WELL AFTER THE IGNITION IS OFF OR WHILE THE CAR IS IDLE FOR A BIT. MY CLIMATE CONTROL CHANGES ON ITS ON EVEN THOUGH IT WORKS FINE MOST OF THE TIME. IT IS AS IF MY CAR IS RECEIVING ADDITIONAL COMMANDS FROM ANOTHER SOURCE. LAST WEEK, AT NIGHT, I WITNESSED TWO MEN STANDING IN THE MIDDLE OF THE STREET, SOMEHOW ACTIVATING CAR ALARMS FROM RANDOM CARS. JUST YESTERDAY, NOT FAR FROM WHERE I LIVE A DRIVER "LOST CONTROL" AND RAN INTO TWO HOMES. THE DRIVER WAS THROWN FROM THE CAR, WHILE THE CAR AND THE HOUSE CAUGHT ON FIRE, THAT WAS STRANGE TO HEAR ABOUT. IF THERE IS SOMETHING THAT CAN BE DONE FOR MY CAR, PLEASE LET ME KNOW WHAT TO DO. THANK YOU.
Complaint Details
| NHTSA Complaint ID | 1552668 |
| ODI Number | 11192165 |
| Date Filed | March 28, 2019 |
| Failure Date | March 27, 2019 |
| VIN | JTMBFREV1HJ |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.