2012 DODGE DURANGO — Complaint #1503545
Open-data reference.
NHTSA Complaint about Other/Unknown filed October 3, 2018
NHTSA complaint #1503545 (ODI reference 11133052) concerns a 2012 DODGE DURANGO and was filed on October 3, 2018. The owner reports the failure occurred on August 1, 2018. The vehicle had 115,000 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as other/unknown, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE DURANGO cohort independently describe similar other/unknown failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2012 DODGE DURANGO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
BEGINNING IN DEC 2017, WE'VE HAD SPORADIC ISSUES WHILE DRIVING ON HIGHWAYS AND LOCAL ROADS WITH SOME PORTION OF THE ELECTRICAL SYSTEM. WHEN THIS HAPPENS, THE CENTER LCD DASH SCREEN POWERS OFF, AND WE LOSE POWER STEERING AND BRAKES. DASH LIGHTS, EXTERIOR LIGHTS, RADIO, A/C ALL STAY ON. TYPICALLY WE HAVE TO PULL OVER AND TURN THE CAR OFF & BACK ON FOR IT TO RETURN. FROM DEC-OCT, ITS HAPPENED APPROX 5-6 TIMES. THE DEALER WASN'T ABLE TO REPLICATE THE ISSUE FOR THE DAYS THEY HAD IT, AND NO ERROR CODES WERE WRITTEN. A FRIEND ALSO WITH A DURANGO DESCRIBED TO ME SIMILAR ISSUES WITH HIS, AND SAID HIS TIPM WAS FAULTY. WE HAVE LIFETIME WARRANTY, AND THE TIPM IS COVERED, BUT THEY REFUSE TO REPLACE IT UNTIL THE DEALER CAN REPLICATE THE ISSUE AND GET AN ERROR CODE POINTING TO THE TIPM. I BELIEVE BECAUSE WE LOSE POWER STEERING, THAT THIS IS A SERIOUS SAFETY HAZARD AND SHOULD BE REPLACED REGARDLESS.
Complaint Details
| NHTSA Complaint ID | 1503545 |
| ODI Number | 11133052 |
| Date Filed | October 3, 2018 |
| Failure Date | August 1, 2018 |
| VIN | 1C4RDJAG2CC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.