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2016 MITSUBISHI OUTLANDER — Complaint #1490855

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NHTSA Complaint about STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS filed August 13, 2018

NHTSA complaint #1490855 (ODI reference 11119719) concerns a 2016 MITSUBISHI OUTLANDER and was filed on August 13, 2018. The owner reports the failure occurred on August 9, 2018. The vehicle had 77,035 miles on the odometer at the time of the incident. The report was geocoded to Pennsylvania based on the filer's self-reported location. The affected component is categorized as structure:body:tailgate:hinge and attachments, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MITSUBISHI OUTLANDER cohort independently describe similar structure:body:tailgate:hinge and attachments failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 MITSUBISHI OUTLANDER shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2016 MITSUBISHI OUTLANDER
Component
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
State
Pennsylvania
Mileage
77,035 mi

Complaint Description

TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHEN THE CONTACT PRESSED THE BUTTON TO OPERATE THE TAILGATE, THE TAILGATE OPENED, BUT THEN SUDDENLY CLOSED AS THE LIFTS FRACTURED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 16V867000 (STRUCTURE). THE VEHICLE WAS TAKEN TO CHERRY HILL MITSUBISHI (1805 MARLTON PIKE W, CHERRY HILL, NJ 08002, 856-471-1057) WHERE IT WAS DIAGNOSED THAT THE TAILGATE STRUTS WERE INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 77,035.

Complaint Details

NHTSA Complaint ID 1490855
ODI Number 11119719
Date Filed August 13, 2018
Failure Date August 9, 2018
VIN JA4AD3A38GZ

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.