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2018 VOLKSWAGEN ATLAS — Complaint #1477152

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NHTSA Complaint about SUSPENSION:FRONT:MACPHERSON STRUT filed June 20, 2018

NHTSA complaint #1477152 (ODI reference 11102848) concerns a 2018 VOLKSWAGEN ATLAS and was filed on June 20, 2018. The owner reports the failure occurred on March 1, 2018. The report was geocoded to Connecticut based on the filer's self-reported location. The affected component is categorized as suspension:front:macpherson strut, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN ATLAS cohort independently describe similar suspension:front:macpherson strut failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 VOLKSWAGEN ATLAS shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2018 VOLKSWAGEN ATLAS
Component
SUSPENSION:FRONT:MACPHERSON STRUT
State
Connecticut

Complaint Description

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WITHIN WEEKS OF OWNING THE VEHICLE, THERE WAS A FAILURE WITH THE STRUT MOUNTED SYSTEM. FURTHERMORE, AN ABNORMAL RATTLING NOISE WAS HEARD ON BOTH SIDES OF THE FRONT END OF THE VEHICLE. IN ADDITION, THE FRONT ASSIST WITH AUTONOMOUS EMERGENCY BRAKING SYSTEM ENGAGED SEVERAL TIMES WITHOUT WARNING. THE FAILURE CAUSED THE VEHICLE TO SEIZE WHILE IN MOTION WITH NO OTHER VEHICLE NEARBY. THE DEALER (DANBURY VOLKSWAGEN, 29 SUGAR HOLLOW RD, DANBURY, CT 06810, (203) 744-5201) HAD THE VEHICLE FOR OVER TWO MONTHS FOR SERVICING. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Complaint Details

NHTSA Complaint ID 1477152
ODI Number 11102848
Date Filed June 20, 2018
Failure Date March 1, 2018
VIN 1V2MR2CA1JC

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.