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2016 FORD EXPLORER — Complaint #1470940

Open-data reference.

NHTSA Complaint about STEERING:GEAR BOX (OTHER THAN RACK AND PINION) filed May 25, 2018

NHTSA complaint #1470940 (ODI reference 11097907) concerns a 2016 FORD EXPLORER and was filed on May 25, 2018. The owner reports the failure occurred on March 14, 2018. The vehicle had 51,000 miles on the odometer at the time of the incident. The report was geocoded to Louisiana based on the filer's self-reported location. The affected component is categorized as steering:gear box (other than rack and pinion), one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar steering:gear box (other than rack and pinion) failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2016 FORD EXPLORER
Component
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
State
Louisiana
Mileage
51,000 mi

Complaint Description

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JPS FORD (224 GAP FARMS RD, ARCADIA, LA 71001, (318) 263-2084) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.

Complaint Details

NHTSA Complaint ID 1470940
ODI Number 11097907
Date Filed May 25, 2018
Failure Date March 14, 2018
VIN 1FM5K7D87GG

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.