2017 JEEP CHEROKEE — Complaint #1470162
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) filed May 22, 2018
NHTSA complaint #1470162 (ODI reference 11097197) concerns a 2017 JEEP CHEROKEE and was filed on May 22, 2018. The owner reports the failure occurred on May 1, 2017. The vehicle had 3,000 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:gear position indication (prndl), one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP CHEROKEE cohort independently describe similar power train:automatic transmission:gear position indication (prndl) failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 JEEP CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE ACCELERATING FROM A STOP, THE GEAR SHIFTED ABRUPTLY AND CAUSED THE VEHICLE TO JERK. IN ADDITION, THE "SERVICE THE SHIFTER" INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LEITH CHRYSLER JEEP (5500 CAPITAL BLVD, RALEIGH, NC 27616, 919-872-5500) WHERE THE TECHNICIAN UPDATED THE COMPUTER SYSTEM, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE GEAR SELECTOR BEZEL AND HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THEY WOULD CONTACT THE DEALER. THE CONTACT ALSO STATED THAT THE MANUFACTURER PROMISED TO GET BACK WITH HER WITHIN TWENTY-FOUR HOURS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.
Complaint Details
| NHTSA Complaint ID | 1470162 |
| ODI Number | 11097197 |
| Date Filed | May 22, 2018 |
| Failure Date | May 1, 2017 |
| VIN | 1C4PJLCB7HW |
Similar POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) Complaints for 2017 JEEP CHEROKEE
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.