2011 NISSAN MURANO — Complaint #1451058
Open-data reference.
NHTSA Complaint about AIR BAGS:SIDE/WINDOW filed February 28, 2018
NHTSA complaint #1451058 (ODI reference 11075402) concerns a 2011 NISSAN MURANO and was filed on February 28, 2018. The owner reports the failure occurred on February 20, 2018. The vehicle had 133,000 miles on the odometer at the time of the incident. The report was geocoded to Arkansas based on the filer's self-reported location. The affected component is categorized as air bags:side/window, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same NISSAN MURANO cohort independently describe similar air bags:side/window failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 NISSAN MURANO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
ENTERING KANSAS CITY ON I-49 NORTH APPROXIMATELY 55 MPH, ON 2/20/18, IN INCLEMENT WEATHER, THE CAR IN THE MIDDLE LANE SPUN OUT OF CONTROL AND T-BONED MY PASSENGER DOOR BEFORE TURNING AND SLIDING DOWN MY RIGHT SIDE. AS THE PASSENGER IN THE MURANO I FELT THE FIRST HARD IMPACT AGAINST THE DOOR LIKE A BOMB WENT OFF YET SIDE DOOR AIRBAG DID NOT IMPLODE. I HAVE PICTURES THAT SHOW CREASE MADE AT FIRST IMPACT AND DOOR BOTTOM PANEL WAS BENT OUTWARD. I CALLED NISSAN AND REPORTED THIS BOTH TO DEALERSHIP AND MANUFACTURER. THEY ARE SAYING THIS IS A SIDE SWIPE AND THEREFORE DOES NOT REQUIRE IMPLOSION. ONLY WITNESS IS OTHER DRIVER WHO ADMITTED FAULT, MAY ALSO BE HONEST ABOUT HOW WE WERE FIRST HIT. I HAVE A VERY HEAVY SUV DOOR ON THIS CAR AND ALWAYS SAID IT WAS A TANK AND WOULD SAVE OUR LIVES. I BELIEVE IT WAS MORE THE DOOR DESIGN THAT SAVED US , AND MY HUSBAND'S EFFECTIVE MANEUVERING, THAN AN AIRBAG THAT SHOULD HAVE IMPLODED.
Complaint Details
| NHTSA Complaint ID | 1451058 |
| ODI Number | 11075402 |
| Date Filed | February 28, 2018 |
| Failure Date | February 20, 2018 |
| VIN | JN8AZ1FY5BW |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.