2016 MERCEDES-BENZ GLE — Complaint #1406876
Open-data reference.
NHTSA Complaint about EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT filed September 10, 2017
NHTSA complaint #1406876 (ODI reference 11022538) concerns a 2016 MERCEDES-BENZ GLE and was filed on September 10, 2017. The owner reports the failure occurred on August 20, 2017. The vehicle had 17,000 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as equipment:mechanical:accessory scissor/screw/bottle jack/lift, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCEDES-BENZ GLE cohort independently describe similar equipment:mechanical:accessory scissor/screw/bottle jack/lift failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 MERCEDES-BENZ GLE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
DEFECTIVE JACK - THE CAR WAS STATIONARY ON THE SHOULDER OF AN INTERSTATE IN ORDER TO FIX A FLAT TIRE. THE JACK PRONG WAS INSERTED AS DESIGNED INTO THE HOLE UNDER THE CAR AND THE CAR WAS RAISED TO REMOVE THE TIRE. UPON RAISING, THE PRONG DEFORMED AND RESULTED IN THE COLLAPSE OF THE CAR. THE RESULTING DEFORMITY RENDERED THE JACK INOPERATIVE AND ALMOST RESULTED IN SEVERE INJURY. THE CONSUMER STATED MERCEDES ROADSIDE ASSISTANCE WAS NOT APPROPRIATELY RESPONSIVE WHILE THE STRANDED ON THE SHOULDER OF THE HIGHWAY. *JS
Complaint Details
| NHTSA Complaint ID | 1406876 |
| ODI Number | 11022538 |
| Date Filed | September 10, 2017 |
| Failure Date | August 20, 2017 |
| VIN | 4JGDA5JB3GA |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.