2015 HYUNDAI SANTA FE — Complaint #1398326
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS filed August 7, 2017
NHTSA complaint #1398326 (ODI reference 11013495) concerns a 2015 HYUNDAI SANTA FE and was filed on August 7, 2017. The owner reports the failure occurred on August 7, 2017. The vehicle had 21,400 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as structure:body:hood:hinge and attachments, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HYUNDAI SANTA FE cohort independently describe similar structure:body:hood:hinge and attachments failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2015 HYUNDAI SANTA FE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I RECEIVED A RECALL FROM YOU REGARDING THE SECONDARY LATCH ON THE HOOD RELEASE. I CALLED THE DEALER TO ARRANGE CORRECTION. DEALER REP SAID THAT PARTS ON BACK ORDER AND I COULD BE PUT ON WAITING LIST. I CALLED HYUNDAI FINANCE AS THE VEHICLE IS LEASED AND SAID CAN YOU DO ANYTHING? THEY SAID TO TAKE VEHICLE TO DEALER AND HAVE LATCH INSPECTED. I CALLED DEALER BACK AND ASKED FOR AN APPOINTMENT. TODAY IS AUGUST 7, THEY SET AN APPOINTMENT FOR SEPTEMBER 5. I SAID AN INSPECTION REQUIRING 5 MINUTES TAKES A MONTH? PAPERWORK, REP SAID. MY COMPLAINT IS THAT YOU ISSUED AN IMPORTANT SAFETY RECALL AND MF. HAS NO PARTS? IS SEALER STALLING? DEALER NAME IS JOHNSON HYUNDAI IN CARY, NORTH CAROLINA. DON'T SEND RECALLS IF THE COMPANY WON'T CO-OPERATE! *TR
Complaint Details
| NHTSA Complaint ID | 1398326 |
| ODI Number | 11013495 |
| Date Filed | August 7, 2017 |
| Failure Date | August 7, 2017 |
| VIN | 5XYZU3LB1FG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.