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2014 JEEP CHEROKEE — Complaint #1386995

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NHTSA Complaint about STEERING:HYDRAULIC POWER ASSIST SYSTEM filed June 23, 2017

NHTSA complaint #1386995 (ODI reference 11000902) concerns a 2014 JEEP CHEROKEE and was filed on June 23, 2017. The owner reports the failure occurred on June 14, 2017. The vehicle had 50,125 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as steering:hydraulic power assist system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP CHEROKEE cohort independently describe similar steering:hydraulic power assist system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 JEEP CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2014 JEEP CHEROKEE
Component
STEERING:HYDRAULIC POWER ASSIST SYSTEM
State
Virginia
Mileage
50,125 mi

Complaint Description

WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE SERVICE POWER STEERING, 4 WHEEL DRIVE, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE STEERING WHEEL REQUIRED EXCESSIVE FORCE TO TURN. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,125.

Complaint Details

NHTSA Complaint ID 1386995
ODI Number 11000902
Date Filed June 23, 2017
Failure Date June 14, 2017
VIN 1C4PJMCB9EW

Similar STEERING:HYDRAULIC POWER ASSIST SYSTEM Complaints for 2014 JEEP CHEROKEE

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.