2014 JEEP CHEROKEE — Complaint #1386995
Open-data reference.
NHTSA Complaint about STEERING:HYDRAULIC POWER ASSIST SYSTEM filed June 23, 2017
NHTSA complaint #1386995 (ODI reference 11000902) concerns a 2014 JEEP CHEROKEE and was filed on June 23, 2017. The owner reports the failure occurred on June 14, 2017. The vehicle had 50,125 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as steering:hydraulic power assist system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP CHEROKEE cohort independently describe similar steering:hydraulic power assist system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 JEEP CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE SERVICE POWER STEERING, 4 WHEEL DRIVE, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE STEERING WHEEL REQUIRED EXCESSIVE FORCE TO TURN. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,125.
Complaint Details
| NHTSA Complaint ID | 1386995 |
| ODI Number | 11000902 |
| Date Filed | June 23, 2017 |
| Failure Date | June 14, 2017 |
| VIN | 1C4PJMCB9EW |
Similar STEERING:HYDRAULIC POWER ASSIST SYSTEM Complaints for 2014 JEEP CHEROKEE
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.